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AI quotes the wrong annual fee on almost a third of credit cards

mapou checked every annual fee ChatGPT, Gemini, Claude and Grok quoted, in full card-shopping conversations and in single answers, against the issuer's own disclosure. About 3 in 10 were wrong either way, and the cards that raised their fee were the worst.

annual fees quoted in 20 card-shopping conversations were wrong
7 of 24
annual fees quoted in single answers were wrong
39 of 127
Amex Platinum fees quoted correctly in single answers
8 of 17

Published October 4, 2026. mapou credit card study, September 2026: four AI engines, fees checked against each card's Schumer Box.

When someone asks an AI assistant which credit card to get, the answer usually comes with an annual fee attached. mapou checked those fees against what each issuer publishes, two ways.

First in full conversations: 20 simulated card shoppers talking it through with ChatGPT, Gemini, Claude or Grok until they decided. The assistants quoted 24 annual fees along the way, and 7 were wrong.

Then at scale, in single answers to card questions: 127 fees quoted, 39 wrong. That's 31% off by more than 10% or $5, whichever is larger. Conversation or single question, it comes out at about 3 in 10.

The numbers

Share of quoted annual fees that were correct, by card
Amex Platinum47%
Chase Sapphire Reserve50%
Capital One Quicksilver50%
Wells Fargo Active Cash50%
Capital One Venture X62%
Chase Sapphire Preferred87%
Amex Gold88%
Citi Double Cash89%
Wells Fargo Autograph100%

Cards quoted 8 or more times. Correct means within 10% or $5 of the fee in the card's Schumer Box (the issuer's rates-and-fees disclosure). 127 fees across all 15 cards.

The premium cards that raised their fee are the worst. The Amex Platinum costs $895 a year. AI got that right 8 times out of 17. The wrong answers included $695 and $795, older prices for the same card. The Chase Sapphire Reserve is $795. AI got it right 8 times out of 16, and quoted $550 among the misses.

No-fee cards get a fee they don't have. The Capital One Quicksilver and Wells Fargo Active Cash both cost nothing to hold. AI attached a fee to each in half of its mentions (4 of 8 and 4 of 8).

Long-standing fees are fine. Cards that have kept the same fee for years, like the Chase Sapphire Preferred and the Citi Double Cash, were right almost 9 times in 10.

What it means

mapou's read: AI is quoting the card's fee history, not its fee. Price changes take a long time to wash out of the pages AI reads, so the cards that changed most recently carry the most wrong numbers. For an issuer that's a real problem in both directions. A fee quoted too low sets an expectation the application can't meet. A fee quoted on a no-fee card talks the shopper out of it.

What this means for brands. If you changed a fee, a rate or a welcome offer this year, assume AI is still quoting the old one. Get the current number onto the comparison and news pages AI cites, not only your own site, and check again next month.

What this doesn't show

This covers annual fees only, from one month of answers. Some cards were quoted only a handful of times, so their percentages move a lot with one answer. Welcome offers and APRs drift too, but they change often enough that mapou tracks them separately.

How we measured this

Conversations
20 synthetic card-shopper conversations, September 2026: 5 personas (for example a 24-year-old opening a first card and a 52-year-old deciding whether to renew a premium card), each run once against ChatGPT, Gemini, Claude and Grok, until the shopper decides.
Single answers
50 credit card questions asked once of each engine.
Ground truth
Each card's annual fee from its Schumer Box, the issuer's official rates-and-fees disclosure, checked September 2026. A quoted fee counts as correct within the larger of 10% or $5.
Matching
Every dollar amount in an answer that sits next to fee language is attributed to the nearest card named before it. 'No annual fee' next to a no-fee card counts as a correct $0.
Engines
ChatGPT (gpt-5.4-mini), Gemini, Claude and Grok through one shared search layer with web search on.
Limits
Annual fees only. Conversation quotes are few (24), so per-card conversation numbers are not shown. Welcome offers and APRs are tracked separately.

Cite this article

mapou, “AI quotes the wrong annual fee on almost a third of credit cards,” mapou.ai, October 4, 2026. https://mapou.ai/articles/ai-credit-card-annual-fees-wrong

Reporters can reach mapou through for more on the method, other breakdowns or a comment.

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